FAQ

Please follow the following steps below to place your order
  1. Explore your favourite online Shopping destination and select the product of your choice. Select product
  2. Select the desired, size and click on Add to bag. This will automatically open the bag. Add to Bag
  3. Click on proceed to checkout. proceed to checkout
  4. Login to your account by entering your mobile number. Enter mobile
  5. Enter the OTP received for your mobile number.
  6. Select the shipping address you want to ship your products to. Incase you are a first time user you will be prompted to add a new shipping address. Select Shipping
  7. View your final order summary. Here you can edit your address. You will not be able to edit your bag details here. Hit Pay via PayU to continue paying via payment gateway.
  8. In PayU payment gateway, enter your email id first
  9. Then you can proceed to enter your card details to complete the payment. Please note PayU does not support RuPay cards. It supports MasterCard and Visa.

Please click here to cancel your order.
Or you can also cancel your order by accessing the “My Orders” section under “My Account” of site and then select the item or order you want to cancel.

After you have cancelled or returned your order your amount will be refunded to you within 7 working days or as may be specified per the terms and conditions.

Go to “My Orders” section in “My Account” of site and then select the item or order you want to track.

You can view our shipping and return policy here.

You can view our privacy policy here.

You can write to us at care@kidsuperstore.in
You can also contact us by submitting your query on the contact form here.

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